zestvault Terms of Service

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Welcome to zestvault. The following Terms of Service ("Terms") set out the rules that apply when you visit, browse, or purchase from the zestvault website, mobile platform, product catalog, and customer support channels. Your use of our platform or placement of an order confirms that you accept these Terms.

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1. Acceptance of Terms

By visiting or using any part of the zestvault platform, you confirm that you have reviewed these Terms, understand them, and consent to be legally bound by them, together with all statutes and regulations that apply to your use of our services. Should you disagree with any portion of these Terms, you must discontinue use of our website and services.

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2. Use of Website & Account Responsibilities

• Eligibility: To place an order on this website, you must be 18 years of age or older, or have reached the age of legal majority in the state or jurisdiction where you reside.
• Prohibited Conduct: You agree to use our platform only for lawful, personal, and non-commercial purposes. The following activities are not permitted:
  • Submitting fraudulent orders or engaging in any form of deceptive activity;
  • Deploying automated bots, scrapers, or similar tools to harvest product data or pricing without our consent;
  • Attempting to breach site security, compromise our data infrastructure, or gain unauthorized access to user accounts;
  • Reselling zestvault products for commercial purposes without our express written approval.
• Account Security: You bear full responsibility for safeguarding your account credentials and for every activity that takes place under your account.

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3. Product Information, Pricing & Availability

• Accuracy: We work diligently to present accurate product images, specifications, nutritional details, allergen warnings, and prices. Even so, typographical mistakes or inventory discrepancies can occasionally arise.
• Price & Order Corrections: Where an evident pricing or typographical error occurs, zestvault may correct the mistake and revise or cancel any impacted orders prior to dispatch, returning any amount already charged to you in full.
• Perishable Goods: Fresh or perishable items may naturally differ slightly in weight, appearance, or ripeness. Allergen details are supplied for reference only; customers with severe allergies should carefully review the product packaging labels themselves.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order you place is contingent on product availability and order verification. zestvault may cap order quantities or cancel orders that we suspect involve fraud or a breach of these Terms.
• Payment Processing: All payment data is secured with SSL/TLS encryption and handled through payment gateways that comply with PCI-DSS standards. Your order will not be dispatched until payment has been received in full.
• Order Modifications & Cancellations: To cancel or change an order, you must contact us at [email protected] within 1 hour of placing it. After an order has moved into dispatch processing, it can no longer be canceled or modified.

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5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which form part of these Terms by reference:

• Shipping & Delivery: All shipping fees, delivery estimates, and processing times are detailed in our Shipping Policy.
• Returns & Refunds: Returns, return eligibility, damage claims, and refund processing timelines are governed by our Return & Refund Policy.

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6. Intellectual Property

Every element of original content on the zestvault platform — including text, graphic designs, logos, software, product branding, and trade names — belongs exclusively to zestvault and is safeguarded under international copyright, trademark, and intellectual property laws. Reproduction or distribution without authorization is strictly forbidden.

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7. Limitation of Liability

To the fullest extent allowed by applicable law, zestvault will not be responsible for indirect, incidental, special, or consequential damages arising from your use of our platform, products, or services. For any claim connected to a transaction, our total aggregate liability will not exceed the amount you actually paid for the specific products or services giving rise to that claim.

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8. Governing Law & Dispute Resolution

These Terms are governed by and interpreted under the laws of the State of Delaware, United States, disregarding any conflict-of-law rules. Before pursuing any formal action, you agree to first bring any dispute or claim relating to these Terms or your purchase to zestvault's support team so that we may attempt an informal resolution.

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9. Changes to These Terms

zestvault may revise or update these Terms from time to time. When changes are material, we will announce them by publishing the revised terms on our website. If you continue using our website or services after an update takes effect, you are deemed to have accepted the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: zestvault
• Customer Support Email: [email protected]
• Customer Support Phone: 19378130332
• Physical Business Address: 320 S PACIFIC AVE APT 1, PITTSBURGH, PA 15224, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST